Privacy Policy

Information We Collect

When you submit a quote request through our website, we collect the following personal information:

• Full name
• Email address
• Phone number
• Travel dates (pick-up and return dates)
• Number of travellers
• Vehicle preference
• Any additional message you include

We collect this information directly from you when you complete our quote request form. We do not collect information about you from third parties.

How We Use Your Information

We use your personal information for the following purposes:

• Responding to your enquiry and providing motorhome rental quotes
• Communicating with you about your booking
• Administering your rental agreement
• Sending you relevant information about your upcoming trip (e.g. pick-up instructions)

We will not use your information for marketing purposes unless you have given us explicit consent to do so.

How We Store and Protect Your Information

Your personal information is stored in our secure WordPress database hosted by Newfold Digital (formerly Bluehost), with servers located in the United States. We take reasonable steps to protect your information from unauthorised access, including:

• SSL/TLS encryption on all website connections
• Restricted access to personal data (authorised staff only)
• Regular security updates to our website platform
• Strong password policies for administrative accounts

Cookies

Our website uses the following cookies:

• Essential cookies: WordPress session cookies required for the website to function properly
• Caching cookies: SpeedyCache cookies that improve website loading speed

We do not currently use tracking or analytics cookies. If we implement analytics in the future, this policy will be updated accordingly.

Third-Party Services

We use the following third-party services that may process your personal information:

• Newfold Digital (hosting): Our website is hosted on servers in the United States. Your form submissions are stored in the website database on these servers.
• Microsoft 365 (email): When you submit a quote request, your information is sent to us via email through Microsoft 365. Microsoft may process this data on servers outside of New Zealand.

Disclosure of Information Outside New Zealand

As noted above, your personal information may be stored or processed outside of New Zealand by our hosting provider (United States) and email provider (Microsoft 365, various locations). These providers maintain security standards that we believe provide comparable safeguards to those required under New Zealand law. By submitting your information through our website, you acknowledge this overseas disclosure.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access: Request a copy of any personal information we hold about you
• Correction: Ask us to correct any inaccurate or incomplete information
• Deletion: Request that we delete your personal information (subject to any legal obligations to retain records)

To exercise any of these rights, please contact us using the details below.

Unique Identifiers

We do not assign unique identifiers to our customers. Form submissions are tracked using internal WordPress reference numbers for administrative purposes only. These identifiers are not shared with any third party or used to track you across other services.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Specifically:

• Quote requests: retained for 12 months after your enquiry, then deleted
• Booking records: retained for 7 years to comply with New Zealand tax and business record-keeping requirements

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this privacy policy or wish to exercise your rights regarding your personal information, please contact us:

• Email: bookings@motorhomerentals.nz
• Website: Contact form

Last updated: March 2026